FAQS

We offer a variety of cleaning services to suit both residential and commercial needs, including:

• Residential Cleaning (Regular, Deep, Move-In/Move-Out, Post-Renovation)
• Commercial & Industrial Cleaning (Offices, Retail, Warehouses, and More)
• One-Time Cleaning (For special events, spring cleaning, or post-renovation)
• Weekly, Bi-Weekly, and Monthly Cleaning Plans
• Deep Cleaning Services
• Move-In/Move-Out Cleaning

Our services are flexible and can be customized to meet your specific needs.

Yes! We prioritize your health and the environment. We use eco-friendly, non-toxic, and biodegradable cleaning products that are safe for you, your family, pets, and the planet. We also offer green cleaning options upon request for those who prefer all-natural products.

Booking a cleaning service is easy! You can contact us through our website by filling out our contact form or call us directly to discuss your cleaning needs. Once we know what services you require, we’ll provide you with a free, no-obligation quote and schedule a convenient time for your cleaning.

No, you don’t need to be home during the cleaning if you prefer not to be. Many of our customers choose to provide us with a key, access code, or arrange for us to come during business hours. Rest assured, our team is fully insured and trustworthy.

The duration of a cleaning session depends on the size of your property and the type of cleaning required. For example, a regular house cleaning may take 1 to 2 hours, while a deep cleaning or move-in/move-out cleaning may take longer. We’ll give you an estimated timeframe when you book your service.

Yes, we bring all necessary cleaning supplies and equipment with us. Our team is fully equipped with professional-grade cleaning tools and products to ensure a high-quality clean every time.

We accept a variety of payment methods, including credit/debit cards and bank transfers. You can settle payment after the cleaning is complete. If you have a subscription or regular cleaning arrangement, we offer flexible payment plans.

Bright Cleaning serves the Ottawa area and surrounding regions. If you are unsure whether we service your location, feel free to reach out to us, and we’ll confirm.

Absolutely! We understand that every space and customer has unique needs. Whether you need special attention to certain areas or prefer specific cleaning tasks, we are happy to tailor our services to your preferences. Just let us know your requirements when booking.

Your satisfaction is our top priority. If you are not happy with the service for any reason, please let us know within 24 hours, and we will come back to address any issues. We’re committed to ensuring you are completely satisfied with the results.

Yes, all of our cleaning professionals are fully insured, trained, and background-checked for your peace of mind. We pride ourselves on hiring trustworthy and reliable staff who are dedicated to providing high-quality cleaning services.

The frequency of cleaning depends on your lifestyle and preferences. If you have a busy household or office, you may benefit from regular weekly or bi-weekly cleanings. For occasional deep cleans or spring cleaning, a one-time service may be more appropriate. We’re happy to work with you to determine a schedule that fits your needs.

You don’t need to provide any cleaning supplies or equipment—our team brings everything necessary to get the job done. However, we ask that you ensure the space is clear of personal items so we can clean efficiently.

Yes! We understand that sometimes cleaning needs arise unexpectedly, and we offer emergency cleaning services for situations like post-party cleanups, urgent move-outs, or spills. Contact us directly for availability and pricing.

No, there is no contract required for our services. You can book cleaning on a one-time basis or choose a recurring plan that suits your needs. If you opt for regular cleaning, we offer flexible scheduling, and you can cancel or modify your plan at any time.